The Essentials: Conducting the Reference Interview

Description

The reference interview is a critical component of effective library service. Whether conducted in person, over the phone, or online, a well-executed reference interview helps ensure that library users receive the information they truly need. Explore the essential elements of the reference interview, including communication techniques, question clarification, and strategies for navigating challenging interactions.

Learning Objectives

Understand behavioral characteristics of reference services providers
Conduct a well-crafted reference interview
Demonstrate approaches for handling difficult or unclear reference interactions
Evaluate reference transactions to identify areas for improvement

Contact Hours: 2

Location: Online (Technical Requirements)

If you require accessibility accommodations, please contact us at least two weeks prior with information on how we can help.

Instructor

Christina Pryor Continuing Education Services Manager

Christina Pryor is the Continuing Education Services Manager at Amigos. She has over 15 years of experience spanning across academic, health sciences, public, and specialized libraries. Most recently she served as the Associate University Librarian for the Specialized Libraries and the Director of the Health Sciences Library at the University of Missouri University Libraries. Her professional interests encompass library management and administration especially in the areas of personnel recruitment and retention as well as strategic planning. In her personal life, Chris enjoys spending time with her family, running, spending time outdoors, and playing the piano.

Event Fees

Fee Level

Amigos Member (Live Class & Recording) ($0.00)
Available only if you are a member of Amigos Library Services.
Amigos Member (Recording Only) ($0.00)
Available only if you are a member of Amigos Library Services.
Receive access to the recording after the live class has completed.
Non-member Fee (Live Class & Recording) ($180.00)
Choose if you are not a member of Amigos Library Services.

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$0.00

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