Serving Library Users with Personality Disorders

Description

Library staff interact with individuals from diverse backgrounds, including some who may be living with personality disorders and other mental health conditions. The National Institute of Mental Health estimates that approximately 9.1% of U.S. adults have a personality disorder, although this estimate is based on older national survey data. Understanding these conditions can help library staff respond to patron needs with greater awareness, empathy, and confidence.

Led by a librarian with over 20 years of experience as a master's-level clinical psychologist, this session introduces several personality disorders, including Borderline Personality Disorder, Narcissistic Personality Disorder, and Antisocial Personality Disorder. Explore common characteristics of these conditions, examine how stigma and misconceptions can influence interactions, and consider practical strategies for establishing appropriate boundaries, navigating challenging patron interactions, and connecting individuals with community mental health resources. Emphasis is placed on compassionate, equitable service while maintaining a safe and welcoming library environment for everyone.

Learning Objectives

Describe common personality disorders and recognize how symptoms and characteristics may affect interpersonal interactions
Identify misconceptions and stigma associated with personality disorders and their implications for equitable library services
Apply empathetic communication and boundary-setting strategies when navigating challenging patron interactions
Identify appropriate community mental health resources and referral options for library users who may benefit from additional support

Contact Hours: 2

Location: Online (Technical Requirements)

If you require accessibility accommodations, please contact us at least two weeks prior with information on how we can help.

Instructor

Dawn Behrend Adjunct Trainer

Dawn Behrend is the Associate Dean of Administrative Services at the Thomas G. Carpenter Library at the University of North Florida. She holds a bachelor’s degree in psychology, a master’s degree in clinical psychology, a Master of Business Administration, and a Master of Library Science. With extensive expertise in organizational management, project management, and staff development, Dawn brings an interdisciplinary approach to library leadership and operations. She previously worked in the mental health profession and continues to provide workshops, courses, and invited talks on mental health, neurodiversity in libraries, and self-care for librarians.

As a speaker, trainer, and educator, Dawn provides workshops, courses, and invited talks on mental health and neurodiversity in libraries, as well as self-care for librarians and library leaders. Her interdisciplinary expertise allows her to connect meaningfully with audiences and offer practical, empathetic strategies for supporting both patrons and staff. She is a past president of the North Carolina Library Association and is actively involved in the Association of College and Research Libraries, contributing to multiple committees and initiatives. Dawn’s work continues to elevate the profession by championing equity, wellness, and thoughtful, inclusive leadership.

Event Fees

Fee Level

Amigos Member (Live Class & Recording) ($0.00)
Available only if you are a member of Amigos Library Services.
Amigos Member (Recording Only) ($0.00)
Available only if you are a member of Amigos Library Services.
Receive access to the recording after the live class has completed.
Non-member Fee (Live Class & Recording) ($180.00)
Choose if you are not a member of Amigos Library Services.

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